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FAQs: Frequently Asked Questions Can I borrow from Monash University Library?You can borrow if you are currently:
More detail see: Loan privileges How many library materials can I borrow and for how long?The number of library materials that you can borrow, and the duration of loans depends upon your course level or your affiliation with the University. More detail see: Loan privileges What is Sunway University College (SyUC) Reciprocal Borrowing Programme?Sunway University College (SyUC) Reciprocal Borrowing Programme is a borrowing programme for registered staff and students of Sunway University College (SyUC) More detail see: Loan privileges How much fines will I have for an overdue book?A fine of RM1.00 per day will be charged to a patron who fails to return a book on the due date. Books from Reserve and Multimedia Collection on the other hand is charged RM 0.20 per hour, including weekends and public holidays. What happens if I have accumulated fines?If you have accumulated fines of up to RM50, your library account will be suspended and you will not be able to:
More detail see: Library fines and penalties. If you have already returned the overdue library material, or have lost the material, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone +603-55146157 How do I pay my library fines?You can pay in cash to the library staff at the Reserve & Multimedia Collection Counter For more details, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone +603-55146157 What happens if I have returned library material which still appears on my library record?Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone +603-55146157 if you have already returned the material. Lending Services staff will assist you. How do I renew my loans?You can only renew online through the library catalogue before the due date except for books in the Reserve and Multimedia Collection. More detail: see the library catalogue My loans help page How many times can I renew my loans?All Monash staff and students are eligible for 2 renewals. More detail: see the library catalogue My loans help page Why am I unable to renew my book?You will not be able to renew your books if:
More detail: see the library catalogue My loans help page How do I check the due date of my loans?You can check the due date of your loans in your library account via 'My loans' on the library catalogue More detail: see the library catalogue My loans help page Can I reserve a book and how?Yes, you can reserve a book if the book is on loan to someone else. You can place an item on 'hold' while viewing a single record in the catalogue. Select the 'Loan requests' button, then the 'Hold' option for the item selected. More detail: see the library catalogue Holds help page Why am I unable to reserve a book?You will not be able to reserve a book if:
More detail: see the library catalogue My loans help page Where do I return my library materials?Books borrowed from the Open Shelf Collection (Level 2 & 3) must be returned through the 24-hour return chutes. Library materials borrowed from the Reserve & Multimedia Collection must be returned to the Reserve & Multimedia Collection counter at Level 1 What is the Document Delivery Service?Document Delivery is specially designed to support staff, postgraduate and honors students’ demands for documents that are not available in the library resources. The service supplies hard-to-find documents including conference papers, journal articles and chapters from out-of-print books More information on how to request for Document Delivery Service, please see Forms, requests and bookings Where can I book a group study room?The library provides 4 group study rooms for students. Group study room booking can be done at the Information Desk located at the One Stop Information Centre. The librarian on-duty at the Desk will assist you How long can we use a group study room at one time?Student groups may book a room for up to 4 hours (2 slots) at one time Does the library provide information skill classes for students?Yes, the library provides hands-on Information skill classes for students. If you would like to learn how to find reliable information by using online resources, please seek assistance from the librarians at the Information Desk at the One Stop Information Centre. How much does it cost to use the library photocopiers and printers?The photocopying and printing services are provided by the ITS Department. Printing and photocopy charges depend on the choice of:
View Printing, Photocopying and Scanning to see costs, charges and service locations Where are the photocopiers and printers in the library?The photocopying and printing services are provided by the ITS Department. The Learning Commons is equipped with Multi Function Printers (MFP). View Printing, Photocopying and Scanning for more detail. What are the library opening hours?Where can I find the lost and found section?If you have lost items in the library, you can check for the lost and found items with the library staff at the Reserve & Multimedia Collection area or at the Information Desk. How do I find an item in the Library?Search the online library catalogue to find all the materials available in the library. Detailed assistance can be found via:
Where are the library materials located?View Locating items in the library catalogue Help pages How do I access online resources?Online resources include databases, electronic journals and electronic books. To access these resources, all staff and students need an access password which is known as 'Authcate'. Computer accounts information can be found via Information Technology Services home page. Online resources are linked on the library home page How do I find reading lists for my subjects?Students can access their unit reading lists via the library home page or the library catalogue. To access these resources, all staff and students need an access password which is known as 'Authcate'. Computer accounts information can be found via Information Technology Services home page. More detail, see: Reading lists Does the library have any online tutorials to teach the skills and tools needed to find and manage information?View available online tutorials. For more assistance see: Get help from the library Need help? view library frequently asked questions, email
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or phone 03 55146199 |
